"Nice plaque, however the personalization is less than 1" wide, 3" left on each side of the name on the plaque. It's about the size of the "Say please and thank you" and the personalization is of a nude shade, not of the darker shade of the writing on the plaque. Called customer service to return the item and was told I have to pay the return shipping cost. So, I basically will be out of my own pocket for an item received that is not as shown?? Will NEVER order from this company again! BEWARE!!"