Customer Service
When can I expect to receive my order?
Answer:
 

To take advantage of any special shipping and handling offer you have received in a catalog, please be sure to enter your three-digit promotion code from the catalog. The special offer shipping and handling charges will be reflected in your final order total.

SHIPPING/HANDLING

Up to $15

$6.99

$15.01-$25

$7.99

$25.01-$35

$8.99

$35.01-$50

$10.99

$50.01-$65

$12.99

$65.01-$100

$14.99

$100.01-$150

$16.99

$150.01+

$18.99


Standard Delivery
10-14 business days from the date we receive your order for all in-stock products only. Allow extra time for delivery outside the 48 contiguous states, rural addresses, and for products that ship separately

2-Day Delivery
2 business days, for orders received by 1 pm ET on a business day, for all in-stock products only. Add $10 to standard shipping and handling. Requires a phone number and street address. Not available for delivery outside the 48 contiguous states, to P.O. Boxes, or oversized items. Rural addresses may require an extra day.


Next Day Delivery
1 business day for orders received by 1 pm ET on a business day, for all in-stock products only. Add $14 to standard shipping and handling. Requires a phone number and street address. Not available for delivery outside the 48 contiguous states, to P.O. Boxes, or oversized items. Rural addresses may require an extra day. Fax, phone and on-line orders only.


Checks
One box ships via U.S. Postal Service; allow approximately 15 to 20 business days for delivery (includes up to 5 business days for order processing). Two or more boxes ship via UPS Ground; allow approximately 10 to 15 business days for delivery (includes up to 5 business days for order processing). If you require 2-Day or Next-Day shipping, please call us at 1-800-848-2848. Allow extra time for delivery to locations outside the continental U.S.


Personalized Products
No 2-Day or Next-Day Delivery available. Personalized products may be shipped separately and may require additional processing time. Personalized products are shipped standard delivery. Allow 3-4 weeks for delivery of personalized products, unless otherwise noted. All products are available non-personalized. NOTE: At this time we do not support foreign character sets. Examples: å, E, ?, I

Alaska, Hawaii, U.S. possessions/territories, and APO/FPO's – please allow extra time for delivery to these locations.




Back to FAQs